📝 Cancellation & Attendance Policy

To ensure fairness and smooth operation for all riders, staff, and horses, please take note of the following policies:

❌ No Refund Policy

• We operate a strict no refund policy.
• If you cancel with at least 24 hours' notice, your payment will be credited to your account.

• This credit must be used within 6 months.

• Cancellations made with less than 24 hours' notice will result in loss of payment.

⏰ Arrival Expectations

• Please allow plenty of time to reach your lesson and aim to arrive at least 10 minutes early.

🐎 Late Arrival Policy

To respect the time of other riders, staff, and horses, the following rules apply:

• Hacks: We cannot wait for late arrivals. If you arrive late, you will forfeit your booking.
• Group Lessons: If you arrive more than 10 minutes after the start time, you will not be able to join and no credit will be issued.
• Private Lessons: If you arrive late by up to 15 minutes, your lesson will be shortened to fit the remaining time. If you arrive more than 15 minutes late, you will not be able to ride.

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. Inadown Farm Livery Stables is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.